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Frequently Asked Questions

What is an Audiologist?

An Audiologist is a healthcare professional who provides patient-centred care in the treatment of hearing, balance and auditory disorders for people of all ages. This care includes prevention, identification, diagnosis and evidence-based treatment. If necessary, audiologists will prescribe and fit hearing aids, or other aids, for people who have problems with their hearing. 

What do I bring to my audiology appointment?

Before coming to your audiology appointment, please check if you are eligible for the Australian Government Hearing Services Program (HSP). You are eligible if you have a current pension concession card, commonwealth seniors card, or DVA card. Please make sure you have your card with you.

If you are currently using hearing aids or another type of aid, please bring this along to your appointment.

If none of the above apply to you, then all you need to bring is yourself and a family member to help with your decisions!

Do I need to pay for my appointment?

If you are a current holder of a pension card, concession card, commonwealth seniors health care card or DVA card, and haven't had a hearing test in the past year, you will not be charged a fee.

If you have insurance, part of the appointment fee can be claimed back through your insurance.

The amount charged for an appointment changes depending on its type.

For an initial appointment involving a hearing test (with tympanometry, speech audiometry and pure tone audiometry) the cost will be $120.00.

I want to check my hearing but don't want hearing aids.

If you are concerned about your hearing or need to form a baseline for your hearing, our audiologist Jasmine is happy to perform a hearing test to check this for you. There is no obligation to purchase any hearing aids if there is nothing wrong. If there is a change in hearing that is detected, Jasmine will discuss what this means for you and if she recommends an aid to help. She will not pressure you into purchasing something that you don't need and will always take into consideration your opinion and needs.

I already have hearing aids, can I still get an appointment?

If you have hearing aids already which have been fitted by another specialist, our audiologist Jasmine can continue your care. For this to happen, you will need to relocate your file to our practice. This will allow Jasmine to have access to what hearing aids you have been fitted with and how she can help continue on the care for you.  

Jasmine is here to have a chat with you if there is anything that you are unsure with. 

I'm not happy with the hearing aids chosen.

We are sorry to hear that, but there are many options on the market which you can choose from and luckily our audiologist Jasmine works with many of the leading companies, including Oticon, Beltone, Starkey and Signia. 

If you are not happy with your current hearing aid, then give our practice a call and an appointment can be organised with Jasmine. In this appointment you can discuss your concerns and she help find a hearing aid that will best suit your needs and preferences.  

Sometimes the hearing device that is best for you may not be found the first time and we understand this. Jasmine is committed to helping you find the right hearing device for you and will always listen to your feedback to find one that is the best suitable.